cnHeat LOCATE generates highly accurate RF heat maps that predict RF coverage. cnHeat LOCATE determines whether service can be extended to a customer based on the address of the requested service site. If the location cannot be reached, an unnecessary truck roll is prevented, saving time and cost.
The accuracy of the heat maps generated by cnHeat saves time and labor costs on successful customer installs, too. Because optimal installation locations are identified in advance, the installer can simply place the equipment immediately in the predetermined locations at the deployment site and then verify the predicted coverage.
Because optimal installation locations are chosen through the use of cnHeat LOCATE, throughput to the SM is maximized. This results in throughput to the AP and the entire sector being maximized, too.
cnHeat LOCATE is easy and intuitive to use even for untrained customer service representation. Customers calling in and requesting service can be told quickly if service is possible and expectations can be set as to the type of installation that will be required.
cnHeat LOCATE also generates net new customers. Quickly go through your failed installation list prior to using cnHeat LOCATE and find those good installation spots missed previously. To get started with cnHeat LOCATE, download the cnHeat LOCATE template and follow the submission instructions in the Experience cnHeat – Request Service section.