Select the Support Level that Meets Your Needs

Cambium Networks provides three support programs staffed by our skilled technical support team and product support engineers. Our experts are augmented by self-help resources such as documentation and a growing knowledge base.

  • 24 x 7 support for basic and complex technical questions
  • Software Updates included
  • Assistance with hardware diagnosis
  • Accelerated access to Level 2 and Level 3 engineers
  • Standard hardware warranty
  • 24 x 7 support for basic and complex technical questions
  • Software Updates included
  • Assistance with hardware diagnosis
  • Accelerated access to Level 2 and Level 3 engineers
  • Next business day shipment of hardware replacement 1
  • 24 x 7 support for basic and complex technical questions
  • Software Updates included
  • Assistance with hardware diagnosis
  • Escalation to Level 2 and Level 3 engineers as required to meet SLAs
  • All Risks Advanced Replacement for infrastructure hardware with next business day shipment2
  • Chat support
  • Quarterly reviews with reports, optimization guidance, and ongoing advisory for software releases3
  • Dedicated Level 2 engineers and Service Account Manager4

Contact your Cambium reseller for details. 

* Available only for Enterprise WiFi products (cnPilot and Xirrus).
+ Available only for Infrastructure products (PTP, PMP, ePMP and cnReach).
1. Available only for Xirrus APs.
2. Not available for ePMP products.
3. Requires an annual spend of $10,000.
4. Requires an annual spend of $20,000.

Cambium Care Pro was previously known as Cambium Care Plus



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