Cambium Networks

Wireless That Just Works

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Select the Support Level that Meets Your Needs

With every product purchase, Cambium Networks provides technical support during customer business hours (8×5) on a best-effort basis. Hardware issues are diagnosed via joint troubleshooting with the customer and the issue will be addressed according to standard warranty status and the root cause of the issue. This may be sufficient for some customers who can largely manage and operate their network without assistance and hold adequate spares. For others, Cambium Networks provides three support programs staffed by our skilled technical support team and product support engineers to keep your network operating smoothly and efficiently. These programs provide 24x7x365 technical and premium warranty support. Our experts are augmented by self-help resources such as documentation, a growing knowledge base and our community forums.

  • 24 x 7 support for basic and complex technical questions
  • Software Updates included
  • Assistance with hardware diagnosis
  • Accelerated access to Level 2 and Level 3 engineers
  • Standard hardware warranty
  • 24 x 7 support for basic and complex technical questions
  • Software Updates included
  • Assistance with hardware diagnosis
  • Accelerated access to Level 2 and Level 3 engineers
  • Next business day shipment of hardware replacement
  • 24 x 7 support for basic and complex technical questions
  • Software Updates included
  • Assistance with hardware diagnosis
  • Escalation to Level 2 and Level 3 engineers as required to meet SLAs
  • All Risks Advanced Replacement for infrastructure hardware with next business day shipment1
  • Chat support
  • Quarterly reviews with reports, optimization guidance, and ongoing advisory for software releases2
  • Dedicated Level 2 engineers and Service Account Manager3

* Available only for Enterprise (Wi-Fi 6, Xirrus, cnPilot E Series, cnMatrix EX) and cnWave products
+ Available only for Infrastructure products (PTP, PMP, ePMP, cnRanger and cnReach).
1. Not available for ePMP products.
2. Requires an annual spend of $10,000.
3. Requires an annual spend of $20,000.

Cambium Care Pro was previously known as Cambium Care Plus



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