Cambium Networks

Wireless That Just Works


Please note that online RMA requests must be made via our Support Center.
See below for details.

Hours of Service

Participants in Cambium Care will receive immediate service 24 x 7 x 365. Otherwise a ticket will be opened and it will be worked on during the customer’s business hours, Monday-Friday.

Support Center

The Support Center is at To submit a request for technical support or RMA assistance, log in to the Support Center with your Cambium Single Sign-On (SSO) and password, then click the blue “Submit a request” button at the top of the page. Select the appropriate request form, complete it, and a ticket will be opened.  A detailed guide is provided in this video.

RMA Process

Cambium’s Technical Assistance Center (TAC) will process an RMA based on a variety of considerations. Please see this document for details. In general, these are the steps in the process:

  • Contact the Cambium Networks Technical Assistance Center (TAC) by phone or via the Cambium Support Center as described on this page.
  • A Technical Support Engineer will work with you to troubleshoot the issue and recommend the best way to resolve the issue.
  • If a hardware issue is confirmed, a member of our Customer Care Team will work with you to check warranty status or coverage by one of our Cambium Care programs.
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