Please note that online RMA requests must be made via our Support Center.
To submit a request for technical support or RMA assistance, log in to the Support Center with your Cambium Single Sign-On (SSO) and password, then click the blue “Submit a request” button at the top of the page. Select the appropriate request form, complete it, and a ticket will be opened. A detailed guide is provided in this video.
Hours of Service
Customers who have purchased Cambium Care will receive support service 24 x 7 x 365. Otherwise a ticket will be opened, and we will work on the request during the customer’s normal business hours (9am- 5pm), Monday through Friday.
Cambium’s Technical Assistance Center (TAC) will process an RMA based on a variety of considerations. Please see this document for details. In general, these are the steps in the process:
- Contact the Cambium Networks Technical Assistance Center (TAC) by phone or via the Support Center.
- A Technical Support Engineer will work with you to troubleshoot the issue and recommend the best way to resolve the problem.
- If a hardware issue is confirmed, a member of our Customer Care Team will work with you to check warranty status or coverage by one of our Cambium Care programs and process an RMA.