Please note that online RMA requests must be made via our Support Center portal. See below for details.
Hours of Service
Participants in Cambium Care Plus and Cambium Care Prime will receive immediate service 24 x 7 x 365. Otherwise a ticket will be opened and it will be worked on during the customer’s business hours, Monday-Friday.
Support Center Portal
The Support Center portal is at support.cambiumnetworks.com. To submit a request for technical support or RMA assistance, log into the portal with your Cambium Single Sign-On (SSO) and password, then click on “Submit a request”. Select the appropriate request form, complete it, and a ticket will be opened. A detailed guide is provided in this video.
Cambium’s Technical Assistance Center (TAC) will process an RMA based on a variety of considerations. Please see this document for details. In general, these are the steps in the process:
- Contact the Cambium Networks Technical Assistance Center (TAC) by phone or via the Cambium Support Center portal as described above.
- A Technical Support Engineer will work with you to troubleshoot the issue and recommend the best way to resolve the issue.
- If a hardware issue is confirmed, a member of our Customer Care Team will work with you to check warranty status or coverage by one of our Cambium Care programs.