Cambium Networks warrants (“Product Warranty” or “Standard Warranty”) the Cambium branded hardware products (“Products”) against defects in material and workmanship, when used under normal conditions and consistent with applicable Product documentation supplied with the Product for a period of ONE (1) YEAR (“Warranty Period”) from the date of original purchase by the first end-user. Cambium’s Product documentation include but are not limited to information contained in data sheets, technical specifications, user manuals, release notes, field service bulletins and service communications. This Product Warranty is provided only to the original end-user, and is not transferrable. The Product Warranty ceases upon transfer of the hardware product to a new owner.
There are products that are sold by Cambium that have a Warranty Period greater than one (1) year; please click here for details.
Cambium Networks’ sole responsibility under this Product Warranty shall be the repair or replacement of in-warranty defective Product, or to credit the purchase price of the defective Product, at Cambium Networks’ sole discretion, without charge. Any repair or replacement made under the Product Warranty will not extend the original warranty period.
Click here for the complete text of Cambium Networks Product Warranty.
EXTENDED WARRANTY PROGRAMS
Cambium offers two types of extended warranty programs for purchase in order to receive extended and/or upgraded coverage for your hardware products:
- Extended Warranty
- All Risks Advance Replacement
You can extend the warranty coverage for most Cambium Networks products for up to a maximum of FIVE (5) YEARS of coverage including the Product Warranty. In order to qualify for extended warranty coverage, you must purchase the extension while the product is currently covered by Product Warranty, Extended Warranty, All Risks Advance Replacement, or Cambium Care Prime. Purchase of these add-on warranties will not extend support past the End Of Support / End Of Life (EOL) milestone for the product published here.
All Risks Advance Replacement
All Risks Advance Replacement provides hardware and replacement for hardware defects covered by Standard Warranty and additionally covers other types of equipment damage, including:
- Lightning damage
- Weather damage
- Dropped unit
- Fire damage
All Risks Advanced Replacement provides shipment of replacement product from Cambium Networks on the next business day after receipt of a confirmed Return Materials Authorization (RMA) from the Cambium Technical Assistance Center (TAC). Delivery time will depend upon ship-to location and any customs clearance time.
Click here for a list of products covered by Extended Warranty and All Risks Advance Replacement.
Registration of Extended Warranty and All Risks Advance Replacement for Cambium Products is quick and easy. Registration ensures your Cambium Products are covered under the purchased warranty. It also allows us to contact you to inform you of any software updates as they become available.
Register Your Product Warranty
For most Cambium Products, Extended Warranty and All Risks Advance Replacement can be registered via the Cambium Support Center.
View Warranty Status
Look up Extended Warranty coverage for your Cambium Products to ensure it is covered. If your Cambium Product is not registered, the Cambium Support agent may require proof of purchase of the Extended Warranty before you receive warranty service.
Register Your Cambium PTP Product Warranty
You must register your Cambium PTP device prior to activating an Extended Warranty for that device.
Activate Your Cambium PTP Product Warranty
In order to activate your Cambium PTP Extended Warranty, you will need to complete this form. Your Warranty Access ID is contained in the Warranty Pak sent to you. Minutes after completing the form, you will receive an email confirmation that your Extended Warranty has been activated.