Details on Cambium’s standard warranty, limited lifetime warranty, and extended warranty programs. Also use this page to register your Point-to-Point (PTP) product and PTP extended warranty.
Cambium Networks warrants (“Product Warranty”), to its end users, its hardware products (“Products”) against defects in material and workmanship, when used under normal conditions and consistent with applicable Product documentation supplied with the Product, for a period of twelve (12) months from the date of original purchase by the first end user. This Product Warranty is provided only to the original end user, and is not transferrable. The Product Warranty ceases upon transfer of the hardware product to a new owner. There are products that are sold by Cambium that have a standard warranty greater than twelve (12) months, please refer to the individual product references for details.
Cambium Networks’ sole responsibility under this Product Warranty shall be the repair or replacement of in-warranty defective Product, or to credit the purchase price of the defective Product, at Cambium Networks’ sole discretion, without charge. Any repair or replacement made under the Product Warranty will not extend the original warranty period.
Click here for the complete text of Cambium’s Standard Warranty.
LIMITED LIFETIME WARRANTY
Cambium’s Hardware Limited Lifetime Warranty is applicable to a subset of Cambium hardware products (the “Covered Product”). “Lifetime” is defined as the period beginning on the date of original purchase by the first end user of the Product and ending at such date thereafter as identified for each product family (the applicable “Lifetime”). Under this Limited Lifetime Warranty, Cambium warrants to its end users for the Lifetime (as defined) that the Covered Product purchased by such end user, when used under normal conditions and consistent with applicable Covered Product documentation supplied with the Covered Product, will be free from defects in material and workmanship, and will perform in accordance with the documentation supplied for such Covered Product. Click on the link below to see the full text of the Limited Lifetime Warranty and a table showing the Covered Products and applicable Lifetime period.
Click here for the complete text of Cambium’s Limited Lifetime Warranty.
EXTENDED WARRANTY PROGRAMS
Cambium offers two types of extended warranty programs for purchase in order to receive extended and/or upgraded coverage for your hardware products:
- Extended standard warranty
- All Risks Advance Replacement
You can extend the Standard Warranty coverage for most Cambium Networks products for up to a maximum of 5 years of coverage including the standard warranty. In order to qualify for extended warranty coverage, you must purchase the extension while the product is currently covered by Standard Warranty, Extended Warranty, All Risks Advance Replacement, or Cambium Care Prime. Purchase of these add-on warranties will not extend support past the published End Of Support (EOS) milestone for the product.
All Risks Advance Replacement
All Risks Advance Replacement provides hardware and replacement for hardware defects covered by Standard Warranty and additionally covers other types of equipment damage, including:
- Lightning damage
- Weather damage
- Dropped unit
- Fire damage
All Risks Advanced Replacement provides shipment of replacement product from Cambium Networks on the next business day after receipt of a confirmed Return Materials Authorization (RMA) from the Cambium Technical Assistance Center (TAC). Delivery time will depend upon ship-to location and any customs clearance time.
Click here for a list of products covered by Extended Warranty and All Risks Advance Replacement.
PTP UNIT REGISTRATION
Cambium PTP Registration is quick and easy. You must register your device here prior to activating an extended warranty for that device. Registration also allows us to contact you to inform you of any software updates as they become available.
ACTIVATE PTP EXTENDED WARRANTY
In order to activate your PTP Extended Warranty, you will need to complete this form. Your Warranty Access ID is contained in the Warranty Pak sent to you. Minutes after completing the form, you will receive an email confirmation that your extended warranty has been activated.
ACTIVATE ALL OTHER EXTENDED WARRANTIES
To activate Extended Warranty and All Risks Advance Replacement for products other than PTP, go to the Cambium Support Center. Click on “Warranties”, then “Warranty Registration”.