Requests for support must be made via our Support Center.
Hours of Service
Customers who have purchased Cambium Care will receive support service 24 x 7 x 365. Otherwise a ticket will be opened, and we will work on the request during the customer’s normal business hours (9am-5pm), Monday through Friday.
Submit Online (Recommended)
To submit a request online:
- Log into the Support Center portal with your Cambium Single Sign-On (SSO) credentials. If you do not have an account, register for a free account here.
- Click “Submit A Request”.
- Select the appropriate request form.
- Complete the form, and a ticket will be opened.
A detailed guide for submitting a support request is provided in this video.
If you would prefer to open a ticket via phone, please see the list of numbers below. Select from four options:
- Technical Support
- Customer Care
- General Inquiries
United States and Canada
US – Toll Free: +1-888-863-5250
Canada – Toll Free: +1-888-863-5250
Europe, Middle East & Africa
Italy – Rome: +39-0694800825
United Kingdom – London: +44-2033181971
Germany – National: +0800-183-3328
Ireland – National: +353-766060030
France – Paris: +33-176637396
South Africa – Pretoria: +27-120042323
Russia – Moscow: +7-499-9186585
Poland – National: +48221043651
Asia / Pacific
Australia – Sydney: +61-291912701
New Zealand – Auckland: +64-98010033
Hong Kong – Local: +852-300-85646
Singapore – National: +65-31582543
India – Freephone: 000-800-100-4101
Caribbean and Latin America
Argentina – Buenos Aires: +54-1159841322
Brazil – Rio de Janeiro: +55-2140421290
Chile – Santiago: +56-229382540
Colombia – Bogota: +57-13819480
Mexico – Mexico City: +52-5547469747
Peru – Lima: +51-17073811
Puerto Rico – San Juan: +1-787-303-0351