Terms and Conditions
Cambium Networks warrants to its end users, its hardware products (“Products”) against defects in material and workmanship, when used under normal conditions and consistent with applicable Product documentation supplied with the Product, for a period of twelve (12) months from the date of original purchase by the first end user (the “Product Warranty”). This Product Warranty is provided only to the original end user, and is not transferrable. The Product Warranty ceases upon transfer of the Product to a new owner.
Cambium Networks’ sole responsibility under this Product Warranty is the repair or replacement of in-warranty defective Product, or to credit the purchase price of the defective Product, at Cambium Networks’ sole discretion, without charge. Any repair or replacement made under the Product Warranty will not extend the original warranty period. Any service required under the Product Warranty must be performed by an authorized Cambium Networks repair center or by a Cambium Networks contracted maintenance service provider.
In-warranty defects must be confirmed by a member of the Cambium Technical Assistance Center (TAC). Warranty claims may be denied if, following inspection at an authorized Cambium Networks repair center, the defect is determined to be due to a cause not covered by the terms of the Product Warranty.
If a warranty claim is denied, Cambium will provide a quote for the repair. The end user may agree to the repair at the quoted price. Any out of warranty Products shipped to Cambium Networks will not be returned and will be destroyed or repurposed at Cambium Networks’ sole discretion, unless the end user authorizes and pays for repair or authorizes and pays for the return of the product.
Defective on Arrival (“DOA”) Claims
If any Product is found to be defective at the time of delivery or within the initial 30 days post-delivery, the end user’s sole remedy shall be to return the Product. Cambium Networks will replace the Product without charge if returned within the first thirty (30) days after the defective condition has been identified. A DOA Product must be returned in the original container and packing with all accessories, instructions and documentation included.
Submitting a Request for a DOA or Warranty Claim
See https://www.cambiumnetworks.com/support/rma-request/ for information about how to submit a request for a DOA or Warranty claim.
Exclusions from the Product Warranty and Limitations of Liability
Cambium Networks will not be responsible for any damage to Product caused by ancillary equipment not furnished by Cambium Networks which is attached to or used in connection with the Product, or for operation of the Product with any ancillary equipment, and all such ancillary equipment is expressly excluded from this warranty. Cambium Networks shall have no liability for, and this Product Warranty does not cover, costs, including labor costs, related to the removal and/or installation or re-installation of the Product nor for the repair or replacement of any parts that are not manufactured by Cambium Networks, or any consumable parts that are readily replaced in normal use. No representation or warranty is made with respect to services that may be delivered or made available in connection with a Product. This Product Warranty does not cover (i) problems caused by normal wear and tear or otherwise due to the normal aging of the Product, or cosmetic damage; (ii) defects or damage resulting from use of the Product in other than its normal and customary manner or from misuse, abuse, accident, corrosion, fire, liquid intrusion, or neglect; (iii) defects or damage from improper or unauthorized testing, operation, maintenance, service, repair, installation, alteration, modification, or adjustment of the Product; (iv) breakage of or damage to antennas unless caused directly by defects in material or workmanship; (v) operation of the Product other than as described in the applicable Product documentation; (vi) Product that has been subjected to unauthorized modifications, tampering, disassembly or repairs (including the addition to the Product of non-Cambium Networks supplied equipment or software if not authorized by Cambium Networks); (vii) Product which has had the serial number removed or made illegible; (viii) Product that has its seal(s) on non-user serviceable components or modules broken; or (ix) Product that has been subjected to illegal or unauthorized alteration of the software/firmware in the Product.
For a Product to be covered under this Product Warranty, the end user must: use only CAT5 (or above) cabling for all Ethernet cabling runs; use shielded Ethernet cabling for outdoor installations; follow indoor cabling requirements for indoor installations; operate the Product in accordance with the applicable Product documentation; comply with all applicable laws and regulations governing the installation and use of the Product; obtain all locally required authorizations, permits, and licenses; not export to, or use the Product in, any jurisdiction or for any person in a manner that would cause a violation of U.S. or other laws.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CAMBIUM NETWORKS NOR ANY OF ITS AFFILITATES ARE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PURCHASE OR USE OF A PRODUCT, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS OR LOST SAVINGS (INCLUDING LOSS OF REVENUE OR PROFITS ON CONTRACTS, LOSS OF THE USE OF MONEY, LOSS OF GOODWILL, LOSS OF OPPORTUNITY, DAMAGE TO REPUTATION, OR LOSS OF USE OR INTERRUPTION OF BUSINESS, COST OF COVER OR PROCUREMENT OF SUBSTITUTE GOODS), HOWEVER CAUSED, ARISING IN CONTRACT, TORT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE.
THIS PRODUCT WARRANTY AND REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, EXPRESS, STATUTORY OR IMPLIED. EXCEPT AS EXPRESSLY STATED IN THIS PRODUCT WARRANTY, ALL WARRANTIES, REPRESENTATIONS, CONDITIONS AND ALL OTHER TERMS OF ANY KIND WHATSOEVER, EXPRESS, IMPLIED BY STATUTE OR COMMON LAW INCLUDING, WITHOUT LIMITATION, THE IMPLIED CONDITIONS, WARRANTIES OR OTHER TERMS AS TO SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY OR THE USE OF REASONABLE SKILL AND CARE, AND NON-INFRINGEMENT AND ANY WARRANTIES ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE IN CONNECTION WITH SUCH PRODUCTS AND SERVICES ARE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXCLUDED FROM THIS PRODUCT WARRANTY AND DISCLAIMED BY CAMBIUM NETWORKS AND ITS AFFILIATES, AND ITS AND THEIR SUPPLIERS, LICENSORS, SERVICE AND OTHER PROVIDERS.
CAMBIUM NETWORKS DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE PRODUCTS WILL BE CORRECTED. CAMBIUM NETWORKS DOES NOT WARRANT ANY PRODUCTS THAT HAVE BEEN OPERATED IN EXCESS OF SPECIFICATIONS, DAMAGED, MISUSED, NEGLECTED, OR IMPROPERLY INSTALLED. NEITHER CAMBIUM NETWORKS NOR ITS THIRD PARTY PROVIDERS CONTROL END USER’S EQUIPMENT OR THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND END USER HEREBY ACKNOWLEDGES THAT THE PRODUCTS AND SERVICES MAY BE SUBJECT TO LIMITATIONS, INTERRUPTIONS, DELAYS, CANCELLATIONS AND OTHER PROBLEMS INHERENT IN THE USE OF COMMUNICATIONS FACILITIES. CAMBIUM NETWORKS, ITS AFFILIATES AND ITS AND THEIR SUPPLIERS AND SERVICE AND OTHER PROVIDERS ARE NOT RESPONSIBLE FOR ANY INTERRUPTIONS, DELAYS, CANCELLATIONS, DELIVERY FAILURES, DATA LOSS, CONTENT CORRUPTION, PACKET LOSS, OR OTHER DAMAGE RESULTING FROM ANY OF THE FOREGOING.
THESE LIMITATIONS AND DISCLAIMERS APPLY EVEN IF THE EXPRESS WARRANTY MAY BE DEEMED TO FAIL OF ITS ESSENTIAL PURPOSE. IF IMPLIED WARRANTIES CANNOT BE DISCLAIMED, THEN SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY OR AS OTHERWISE REQUIRED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSIONS OF CERTAIN IMPLIED WARRANTIES OR CERTAIN TERMS AND CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY. EXCEPT FOR THE WARRANTIES EXPLICITLY MADE UNDER THIS PRODUCT WARRANTY, AND ANY OTHER WARRANTY REQUIRED BY APPLICABLE LAW, ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTY WHATSOEVER. NO WARRANTY OR REMEDY SHALL APPLY OR BE AVAILABLE TO A PRODUCT FOR WHICH AN RMA HAS NOT BEEN REQUESTED DURING THE WARRANTY PERIOD.
NO PERSON IS AUTHORIZED TO WAIVE OR MODIFY THE TERMS OF THIS PRODUCT WARRANTY AND NO ORAL OR WRITTEN REPRESENTATIONS MADE BY CAMBIUM NETWORKS OR AN AGENT THEREOF SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS SHALL NOT APPLY TO ANY TRANSACTIONS REGARDING THE SALE OF THE PRODUCT.