FIELD SERVICE BULLETIN

R-Series Home Router MAC Address Issue

Document Number FSB9074
Revision 001v00
Download the PDF version Application Global
Effective Date December 27, 2018
Expiry Date N/A
BULLETIN TYPE SEVERITY RECOMMENDATION
Warranty Service High – Perform immediately
X Informational Medium – Perform at next scheduled maintenance
Customer Specific X Low – Perform when system exhibits symptoms

Download the PDF version

SUBJECT: Potential issue with R-Series routers defaulting the MAC address

MODEL / SYSTEM AFFECTED: cnPilot-R190 / cnPilot-R200 / cnPilot-R200P / cnPilot-R201 / cnPilot-R201P / cnPilot-R201W

REASON FOR SERVICE: There is a potential issue for customers who have received Cambium R-series devices with the new Cambium OUI 58:C1:7A. If such customers downgrade their devices to firmware 4.4 or below then their device MAC address can be defaulted to a fixed address.

NOTE: Customers who have NOT downgraded the device firmware and have upgraded their devices to 4.4.1 or newer firmware will remain unaffected with this issue.

NOTE: Devices with older Cambium OUI 00:04:56 (MAC 00:04:56:xx:xx:xx) are unaffected with this issue.

RESOLUTION: Cambium has a recovery procedure for the affected customers which will enable them to recover all affected devices using an auto-provisioned script. Affected customers can contact Cambium support and provide a list of their affected devices Serial# / MAC addresses for assistance.

It is highly recommended for all customers to upgrade their units to 4.4.2-R2 firmware. This will prevent any issues.

If you encounter this issue please open a support ticket with the Cambium Support team at the following URL: https://support.cambiumnetworks.com

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