Quality of Experience (QoE)

Cut Costs. Reduce Support Calls. Keep Customers Happy.

The QoE solution from Bequant helps broadband service providers lower operational costs by reducing support calls and improving overall network efficiency. By delivering a smoother, more consistent user experience, providers can boost customer satisfaction, reduce churn, and offer tailored service levels that make the most of their existing network resources.

Where to Buy

Be the Broadband Provider Your Customers Choose—and Stay With

Deliver exceptional user experiences while reducing support costs

The QoE solution from Bequant helps service providers stand out in competitive markets by delivering consistently smooth online experiences—while reducing costs and support overhead.

QoE bandwidth shaping and rate limiting improve end-customer experience.

Why QoE Matters

Reduce churn by improving overall customer satisfaction

Lower support costs with fewer complaints and troubleshooting calls

Offer service tiers at multiple price points to match user needs

Maximize ROI by optimizing the performance of your existing infrastructure

Any Network

QoE is hardware agnostic—delivering the same powerful benefits across:

Fiber
Licensed wireless
Unlicensed wireless

Use your existing broadband infrastructure and still deliver exceptional experiences.

Fiber solutions for enterprise networking and fixed wireless access

Bandwidth Management

Granular application shaping to prioritize essential traffic

Dynamic, queue-based rate limiting for real-time congestion control

Actionable insights to monitor application performance

Optimized end-user experience that drives satisfaction and loyalty

Video

Learn how Wyoming.com reduced buffering and improved customer satisfaction with QoE.

Billing Support

QoE integrates with leading ISP billing platforms to retrieve subscriber data and implement rate limits. The integration is between a billing system that controls the plan definition and QoE through its management interface.

Integration benefits:

  • Auto-create rate control policies (subscription plans)
  • Assign a plan to a subscriber
  • Obtain subscriber metrics for up to 3 months: Volume used, maximum speed, latency, retransmissions, and active/created flows

Supported billing platforms:

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