FIELD SERVICE BULLETIN
No GPS Data when using cnPulse with cnMatrix Switch
|Download the PDF version||Application||Global|
|Effective Date||April 29, 2022|
|BULLETIN TYPE||SEVERITY RECOMMENDATION|
|X||Warranty Service||High – Perform immediately|
|Informational||X||Medium – Perform at next scheduled maintenance|
|Customer Specific||Low – Perform when system exhibits symptoms|
Software/Configuration AFFECTED: This issue is hardware related. Any units that fall within the below serial number range are affected by this issue
- TX2020R-P (MXTX2020GxPA10)
Serial numbers affected: All units that have the first 4 digits starting with the following: “XMWJ”, “XMXA”, “XMXB”. Units affected will have a HW version of “01”. Affected units were manufactured prior to 2021-03-01 (MFG Date). Not all “XMXB” units have the issue. Units manufactured on or after 2021-03-01, or have HW version “02” are not affected.
Sympton: Customers using the TX2020R-P cnMatrix switch in conjunction with a cnPulse for synchronization may not display valid GPS data.