FIELD SERVICE BULLETIN

Update cnMaestro Cloud Managed
Device Software by October 31,
2022 to Prevent Service Loss

Document Number FSB 9083
Revision 000v003
Download the PDF version Application Global
Effective Date Dec 15, 2021
Expiry Date N/A
BULLETIN TYPE SEVERITY RECOMMENDATION
X Warranty Service High – Perform immediately
Informational X Medium – Perform at next scheduled maintenance
Customer Specific Low – Perform when system exhibits symptoms

Download the PDF version

Subject: Update cnMaestro Cloud Managed Device Software by October 31, 2022 to Prevent Service Loss

Software/Configuration AFFECTED: All cnMatrix, cnPilot, Enterprise Wi-Fi 6, ePMP, PMP, and PTP devices managed by cnMaestro Cloud.

Symptom: On November 1, 2022 Cambium will update the certificate for cloud.cambiumnetworks.com to use a new Certificate Authority. All cnMaestro managed devices without the updated Root CA certificate will fail to connect to the cnMaestro Cloud service.

Recommendation/Resolution: Customers must update their device firmware to at least the version listed below by October 31, 2022 to guarantee uninterrupted connectivity to cnMaestro Cloud. Devices not updated by October 31, 2022 will lose access to cnMaestro Cloud, and their firmware will require manual installation. This issue does not affect cnMaestro On-Premises.

If you have questions or concerns please contact Cambium Technical Support at the following: https://www.cambiumnetworks.com/support/contact-support/
Minimum Software Versions with New Root CA Certificates are listed in the downloadable PDF version.

 

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