FIELD SERVICE BULLETIN Update cnMaestro Cloud Managed Device Software by February 29, 2024 to Prevent Service Loss	Document Number	FSB 9083
	Revision	v005
Download the PDF version	Application	Global
	Effective Date	August 17, 2023
	Expiry Date	N/A

BULLETIN TYPE		SEVERITY RECOMMENDATION
X	Warranty Service		High – Perform immediately
	Informational	X	Medium – Perform at next scheduled maintenance
	Customer Specific		Low – Perform when system exhibits symptoms

Download the PDF version

Subject: Update cnMaestro Cloud Managed Device Software by February 29, 2024 to Prevent Service Loss

Software/Configuration AFFECTED: All cnMatrix, cnPilot, Enterprise Wi-Fi 6, ePMP, PMP, and PTP devices managed by cnMaestro Cloud.

Symptom: On March 1, 2024 Cambium will update the certificate for cloud.cambiumnetworks.com to use a new Certificate Authority. All cnMaestro managed devices without the updated Root CA certificate will fail to connect to the cnMaestro Cloud service.

Recommendation/Resolution: Customers must update their device firmware to at least the version listed below by February 29, 2024 to guarantee uninterrupted connectivity to cnMaestro Cloud. Devices not updated by February 29, 2024 will lose access to cnMaestro Cloud, and their firmware will require manual installation. This issue does not affect cnMaestro On-Premises.

If you have questions or concerns please contact Cambium Technical Support at the following: https://www.cambiumnetworks.com/support/contact-support/

Minimum Software Versions with New Root CA Certificates are listed in the downloadable PDF version.

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