FIELD SERVICE BULLETIN
Update cnMaestro Cloud Managed
Device Software by June 30, 2021 to
Prevent Service Loss
|Download the PDF version||Application||Global|
|Effective Date||Nov 10, 2020|
|BULLETIN TYPE||SEVERITY RECOMMENDATION|
|X||Warranty Service||High – Perform immediately|
|Informational||X||Medium – Perform at next scheduled maintenance|
|Customer Specific||Low – Perform when system exhibits symptoms|
Subject: Update cnMaestro Cloud Managed Device Software by June 30, 2021 to Prevent Service Loss
Software/Configuration AFFECTED: All cnMatrix, cnPilot, Enterprise Wi-Fi 6, ePMP, PMP, and PTP devices managed by cnMaestro Cloud.
Sympton: On July 1, 2021 Cambium will update the certificate for cloud.cambiumnetworks.com to use a new Certificate Authority. All cnMaestro managed devices without the updated Root CA certificate will fail to connect to the cnMaestro Cloud service.
Recommendation/Resolution: Customers must update their device firmware to at least the version listed below by June 30, 2021 to guarantee uninterrupted connectivity to cnMaestro Cloud. Devices not updated by June 30 will lose access to cnMaestro Cloud, and their firmware will require manual installation. This issue does not affect cnMaestro On-Premises.