Field Service Bulletins

Field Service Bulletin

Update cnMaestro Cloud Managed Device Software by April 15, 2024 to Prevent Service Loss

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Document Number:

FSB9083

Revision:

001v007

Application:

Global

Effective Date:

February 27, 2024

Expiry Date:

N/A

Bulletin Type:

Warranty Service

Informational

Customer Specific

Severity Recommendation:

High – Perform immediately

Medium – Perform at next scheduled maintenance

Low – Perform when system exhibits symptoms

Subject:

Update cnMaestro Cloud Managed Device Software by April 15, 2024 to Prevent Service Loss

Model / System Affected:

All cnMatrix, cnPilot, Enterprise Wi-Fi 6, ePMP, PMP, and PTP devices managed by cnMaestro Cloud.

Symptom:

On April 15, 2024 Cambium will update the certificate for cloud.cambiumnetworks.com to use a new Certificate Authority. All cnMaestro managed devices without the updated Root CA certificate will fail to connect to the cnMaestro Cloud service.

Resolution:

Customers must update their device firmware to at least the version listed here by April 15, 2024 to guarantee uninterrupted connectivity to cnMaestro Cloud. Devices not updated by April 15, 2024 will lose access to cnMaestro Cloud, and their firmware will require manual installation. This issue does not affect cnMaestro On-Premises.

If you have questions or concerns, please contact Cambium Technical Support at the following: https://www.cambiumnetworks.com/support/contact-support/

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