FIELD SERVICE BULLETIN
Update cnMaestro Cloud Managed Device Software by August 31, 2023 to Prevent Service Loss
|Document Number||FSB 9083|
|Download the PDF version||Application||Global|
|Effective Date||Oct 10, 2022|
|BULLETIN TYPE||SEVERITY RECOMMENDATION|
|X||Warranty Service||High – Perform immediately|
|Informational||X||Medium – Perform at next scheduled maintenance|
|Customer Specific||Low – Perform when system exhibits symptoms|
Subject: Update cnMaestro Cloud Managed Device Software by August 31, 2023 to Prevent
Software/Configuration AFFECTED: All cnMatrix, cnPilot, Enterprise Wi-Fi 6, ePMP, PMP, and PTP devices managed by cnMaestro Cloud.
Symptom: On September 1, 2023 Cambium will update the certificate for cloud.cambiumnetworks.com to use a new Certificate Authority. All cnMaestro managed devices without the updated Root CA certificate will fail to connect to the cnMaestro Cloud service.
Recommendation/Resolution: Customers must update their device firmware to at least the version listed below by August 31, 2023 to guarantee uninterrupted connectivity to cnMaestro Cloud. Devices not updated by August 31, 2023 will lose access to cnMaestro Cloud, and their firmware will require manual installation. This issue does not affect cnMaestro On-Premises.