FIELD SERVICE BULLETIN

Update cnMaestro Cloud Managed
Device Software by June 30, 2021 to
Prevent Service Loss
Document Number FSB9083
Revision 000v001
Download the PDF version Application Global
Effective Date Nov 10, 2020
Expiry Date N/A
BULLETIN TYPE SEVERITY RECOMMENDATION
X Warranty Service   High – Perform immediately
  Informational X Medium – Perform at next scheduled maintenance
  Customer Specific   Low – Perform when system exhibits symptoms

Download the PDF version

Subject: Update cnMaestro Cloud Managed Device Software by June 30, 2021 to Prevent Service Loss

Software/Configuration AFFECTED: All cnMatrix, cnPilot, Enterprise Wi-Fi 6, ePMP, PMP, and PTP devices managed by cnMaestro Cloud.

Sympton: On July 1, 2021 Cambium will update the certificate for cloud.cambiumnetworks.com to use a new Certificate Authority. All cnMaestro managed devices without the updated Root CA certificate will fail to connect to the cnMaestro Cloud service.

Recommendation/Resolution: Customers must update their device firmware to at least the version listed below by June 30, 2021 to guarantee uninterrupted connectivity to cnMaestro Cloud. Devices not updated by June 30 will lose access to cnMaestro Cloud, and their firmware will require manual installation. This issue does not affect cnMaestro On-Premises.

If you have questions or concerns please contact Cambium Technical Support at the following:
https://www.cambiumnetworks.com/support/contact-support/
Minimum Software Versions with New Root CA Certificates are listed in the downloadable PDF version.
 

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