RMA Requests

Please note that effective April 24, 2017, online RMA requests must be made via our Support Center portal. See below for details.

Hours of Service

Participants in Cambium Care Plus and Cambium Care Prime will receive immediate service 24 x 7 x 365.  Otherwise a ticket will be opened and it will be worked on during the customer's business hours, Monday-Friday.

Support Center Portal

The Support Center portal is at support.cambiumnetworks.com.  To submit a request for technical support or RMA assistance, log into the portal with your Cambium Single Sign-On (SSO) and password, then click on "Submit a request". Select the appropriate request form, complete it, and a ticket will be opened.  A detailed guide is provided in this video.