Hours of Service
Participants in Cambium Care Plus and Cambium Care Prime will receive immediate service 24 x 7 x 365. Otherwise a ticket will be opened and it will be worked on during the customer's business hours, Monday-Friday.
Support Center Portal
The Support Center portal is at support.cambiumnetworks.com. To submit a request for technical support or RMA assistance, log into the portal with your Cambium Single Sign-On (SSO) and password, then click on "Submit a request". Select the appropriate request form, complete it, and a ticket will be opened. A detailed guide is provided in this video.