FIELD SERVICE BULLETINWi-Fi 5 and Wi-Fi 6/6E Access Points incorrectly programmed with static IP address rather than factory
default DHCP mode. |
Document Number | FSB9092 |
| Revision | 001v000 | |
| Download the PDF version | Application | Global |
| Effective Date | April 12, 2024 | |
| Expiry Date | N/A |
| BULLETIN TYPE | SEVERITY RECOMMENDATION | ||
| Warranty Service | X | High – Perform immediately | |
| X | Informational | Medium – Perform at next scheduled maintenance | |
| Customer Specific | Low – Perform when system exhibits symptoms | ||
SUBJECT: Wi-Fi 5 and Wi-Fi 6/6E Access Points incorrectly programmed in the factory with a static IP
address of 192.168.0.1 rather than default DHCP mode.
MODEL / SYSTEM AFFECTED: SEE PDF FOR FULL DETAILS
REASON FOR Bulletin:
This bulletin addresses a factory programming issue in which the APs listed in the table above, were set with
a static IP assigned instead of DHCP mode.
To return the unit to DHCP mode, it is recommended to factory reset the AP. A factory reset can be performed by locating the reset button on the AP located near the ethernet port. With the AP powered up, press and hold the reset button for 15 seconds or more. Once this is completed, the AP will have the default setting set to DHCP and you can continue with the deployment of the AP.If the AP is already deployed and is not easy to physically access, the recommendation is to log into the AP UI using IP address 192.168.0.1, login using the default credentials admin/admin and factory default the AP (from the Operations menu item):
Alternately, user can change the default setting from “Static IP” to “DHCP”. Once logged into the AP, go to Network->VLAN and open either “IPv4” or “IPv6”. From there, change the Address field from “Static IP” to “DHCP”. Once this is completed, you can continue with the deployment of the AP.
If you have questions or concerns, please contact Cambium Technical Support at the following:
https://www.cambiumnetworks.com/support/contact-support/